Recent Posts

Why do we ask so many questions during the intake process?

1/6/2022 (Permalink)

a women taking a phone call The initial call is very important!

We understand that when a disaster strikes in your home or business the last thing you want to do is answer questions that seem insignificant, however, this is an important step to getting you back to your home's preloss condition. Not only do we ask questions for our team to show up prepared, we also ask questions to help keep you, your family, and our team safe. When you call in, our trained team will ask you for the severity or extent of the damage, we might also ask for pictures. This helps us determine how much equipment, product, and materials will be needed in order to start the restoration process.

A question that many homeowners find strange is- When was your house built? We ask this because it is important for us to know whether your property has potential asbestos. As you may know, asbestos is not hazardous unless it is disturbed. If your home was built prior to the 1970’s we will have material from your home tested for asbestos. If it comes back positive, we will recommend asbestos abatement prior to reconstruction. This process helps keep everyone safe.

If you have any questions regarding our intake process, feel free to reach out, we are always here to help!



Cheers to a new year!

12/28/2021 (Permalink)

a read below sign Cheers to the new year!

As we ring in the new year we would like to take a minute to reflect and share news of the year 2021. It has certainly been a rollercoaster kind of a year. Here is a quick recap.

This past year we grew in many ways, we welcomed a new Project Manager, Eli Morales. Eli brings years of experience and know-how to our team, we are very excited to have him! We also traveled to Texas when the polar vortex struck, our team was there for nearly 1 month helping get families back in their homes. We can’t forget to mention the fun moments, we were finally able to parade again this year! After a halt to the annual Poolesville tradition due to COVID, this year the town and local small businesses paraded once again. We truly enjoyed a day filled with delicious food and fun entertainment.

I digress, as we have gained team members, we will also say goodbye to a very important team member this year. Our General Manager, Philip Kirlew has decided to leave our team after 9 1/2 years. As he expressed, this was a difficult decision for Philip to make, as he was with our franchise through many ups and downs. We appreciate his many years of service, his exceptional leadership, and his hard work throughout the years. We wish him well in all of his future endeavors.

As we move forward into the new year, our team will once again pivot and evolve. We will focus on fine tuning our current systems and potentially creating new systems in order to better our operation. We are excited to share big news in 2022! With that being said, cheers to a new year full of possibilities!



Are you planning on frying your turkey this Thanksgiving?

11/17/2021 (Permalink)

a turkey fire caused by a turkey fryer Safety is always first!

Next week we celebrate the Thanksgiving Holiday. This can mean time to rest or celebrate with family. Typically a feast will be in the works, we hope you enjoy it safely. 

 Are you planning to fry your turkey? This is a task that requires strategy and patience because it can be dangerous if not done correctly. Here are a few safety tips for frying your turkey at home. 

  • Deep fry your turkey at least 10 feet away from your home, not on your deck
  • Place your deep fryer on a leveled surface and gauge the correct amount of oil needed for your size turkey
  • Make sure to completely thaw your turkey before placing it in the fryer
  • Protect your skin by wearing flame retardant gloves and shoes with closed toes
  • Do not attempt to move the fryer once it is already operating
  • Do not heat the oil higher than the recommended temperature for your turkey or from the fryer manufacturer
  • Do not attempt to put out an oil fire with water

 We hope that you enjoy your Thanksgiving holiday, with or without the deep-fried turkey. Stay safe and remember that your local SERVPRO of Poolesville/Clarksburg/Damascus is always here to help!



Seasonal safety tips from your local restoration experts

10/28/2021 (Permalink)

A picture with a few seasonal icons on the bottom Safety is key!

Just like that, we are about two months away from wrapping up 2021; How time flies! On that note, we are just about to enter the Holiday season, how exciting is that? This means family time, good food, and year-end annual traditions. With that being said, here are a few seasonal safety tips for your home.

  • When cooking your Thanksgiving feast, practice kitchen safety. Keep a fire extinguisher handy, just in case. Keep cleaning rags and mittens away from your stovetop. Never leave your stove unattended while cooking.
  • If you plan on participating in the Black Friday shopping tradition, be mindful of others at stores. Please remember that safety should be a priority while partaking in this tradition.
  • If you are traveling during the holiday season, remember to adjust your thermostat accordingly. During the colder evenings, this can help prevent broken pipes and water damage as a result.
  • If you are purchasing a real Christmas tree this season, remember to water it regularly. A dry Pine tree can be a fire hazard.

Most importantly, enjoy the upcoming season with your family and loved ones. Always remember that your local SERVPRO of Poolesville/Clarksburg/Damascus is always here to help.



Fire safety during fall

10/1/2021 (Permalink)

welcome fall picture with leaves behind it Welcome Fall season of 2021

Last week we welcomed the fall season! Summer is officially over. That means pumpkin spice, and harvest decorations have already made their way to stores and local coffee shops. On that note, we want to share a few fall home safety tips.

  • Exercise candle burning with caution
  • Use caution with space heaters
  • Service your furnace if needed, have it checked for leaks
  • Use your fireplace safely, never leave fire unattended
  • Change your fire and carbon monoxide sensor alarm batteries

Most importantly, enjoy this wonderful season in all of its beautiful colors. We hope you find these tips helpful. Always remember that your local SERVPRO of Poolesville/Clarksburg/Damascus is always here to help!

Six reasons why you should choose SERVPRO of Poolesville/Clarksburg/Damascus?

9/15/2021 (Permalink)

The SERVPRO logo with words that say "Here's why you should choose SERVPRO" We are here to help!

With so many restoration providers out there, we can imagine how difficult it may be to choose one. Here are a few reasons why you should choose SERVPRO of Poolesville/Clarksburg/Damascus.

  1. We count on Country support as we are a part of a Countrywide franchise system.
  2. We are our industry leader.
  3. Our team is certified by our industry's institute, the IICRC.
  4. Our team is available 24/7, all year around.
  5. We service both residential and commercial properties.
  6. SERVPRO has over 50 years of experience underneath our belt.

For more information, feel free to reach out. Our team is always here to help and make it “Like it never even happened.”

Back to school week!

8/30/2021 (Permalink)

An animation of children standing together in from of a school Safety tips from your local SERVPRO

This week marks a big time for our little ones, this week they return to in-person school learning after over 1 year. We hope that they all have a prosperous and successful school year. We also wish them a safe return. On that note, here is a small list of tips for a safer return to school.

  • When driving be sure to follow the speed limit, especially near school zones
  • Practice washing your hands together, remind them to count to 20 seconds
  • Advice your children to try not to touch their eyes, mouth, or nose

We hope that these tips will be useful to you and your children.

Are you re-opening ready?

8/5/2021 (Permalink)

A man cleaning a pew We can get your business ready for re-opening!

When the COVID-19 pandemic struck the US, SERVPRO was deemed essential. We were deemed essential not only because we are an emergency restoration provider but also because we quickly pivoted and began to offering cleaning and disinfecting services for areas contaminated by the virus. Our team of trained bio-hazard crew chiefs and technicians bravely took on this task and have been performing it successfully ever since. Now as the State and County speak of re-opening, we are called into facilities to get them up to par for re-opening; This includes worship centers, commercial offices, restaurants, and Schools. Once they're open, they have an idea of what next steps to take in order to keep their staff, family, and community safe. 

 As we move forward with re-opening our businesses and other places, let's do it with caution; Let’s do our part to keep our community safe. Feel free to call today for a free consultation at (301)332-0766. Your local SERVPRO of Poolesville/Damascus/Damascus is always here to help!



How to help prevent a heat illnesses during the hot summer days

7/27/2021 (Permalink)

A list of tips on how to stay cool this summer Beat the heat!

Enjoying the summertime fun is an annual treat for many of us. This includes outdoor activities like going to the beach, bike riding, or hiking. Doing these activities safely is a challenge. We have compiled helpful information from the Maryland Department of Health, please read and share. If you work outdoors and are in the heat all day, this list is for you.

6 Tips for coping with hot weather

  • Drink plenty of fluids
  • Avoid alcohol, caffeine, and overly-sweetened beverages
  • Wear loose-fitting, lightweight, and light-colored clothing
  • Avoid direct sunlight and wear sunscreen; stay in the shade when possible
  • Avoid salt tablets, unless advised by a doctor to take them
  • Take it easy outside; schedule physical activity in the morning or evening when it’s cooler and take breaks if necessary

Here at SERVPRO of Poolesville/Clarksburg/Damascus, we wish you a healthy rest of your summer 2021. Remember that your local SERVPRO is always here to help!



SERVPRO also offers commercial services!

7/7/2021 (Permalink)

Picture of store fronts No job is too big or too small!

Many people ask us, “do you offer commercial services?” Our response, “Why yes we do!”

We have over 50 years of expertise in the emergency restoration industry, as well as commercial services. Serving in both arenas is one of the many reasons why SERVPRO is so unique. Adding construction to our repertoire years ago has been a great challenge that we have learned to embrace and appreciate. We have found the need and understood the need for being a one-stop-shop restoration provider. Moving forward when you think SERVPRO remember that we also offer the following commercial services.

  • Carpet cleaning
  • Upholstery cleaning
  • Deodorization
  • Maintenance programs
  • Duct cleanings
  • Sanitizing and disinfecting services

For more information or an estimate, give us a call. No job is too big or too small for our team. Always remember that your local SERVPRO of Poolesville/Clarksburg/Damascus is always here to help and make it “Like it never even happened.”